Trust is earned through qualified practice and verifiable accountability.

Assessments and therapy are performed by trained physiotherapists and rehabilitation instructors working under clinical supervision, with written plans and documented review — not by improvised or unsupervised assistance.

Subsidised and free places are reserved for households in documented financial hardship, and assistive devices are provided without cost to those who cannot obtain them otherwise.

Therapy, equipment, vocational integration and advocacy are connected, so recovery continues into education, employment and community life.

Caregivers learn safe handling, home exercise and equipment use, which is what sustains progress between sessions and after discharge.

Change in range of motion, muscular strength, balance and gait quality between the initial assessment and each scheduled review, together with the proportion of individual plan objectives achieved.

Change in the beneficiary's ability to perform daily activities — transfers, walking distance, stairs, self-care — and their reported pain and confidence levels.

Number of beneficiaries served, share receiving subsidised or free care, waiting time from first contact to first assessment, and reach outside the city centre.

Devices issued, refurbished and repaired; fit and instruction completed; and follow-up confirming the device is in use and appropriate.

Participation in vocational and community workshops, and beneficiaries who return to education, training or employment after their rehabilitation pathway.

Students, nurses and caregivers completing certified practical training with the association and supervised sessions delivered under that training.